Refund & Returns Policy

RROI provides both digital services and custom-manufactured physical products. Due to the nature of these offerings, specific refund and return conditions apply. By completing a purchase, you agree to the terms outlined in this policy.

1. Responsible Party

This Refund & Returns Policy applies to purchases made from RROI (Pty) Ltd, South Africa.

2. Digital Products (Premium Subscription)

RROI Premium is a digital service that provides enhanced profile visibility and functionality.

Once payment has been successfully processed and Premium access has been activated:

Payments are generally non-refundable once Premium access has been activated.
Access is considered used immediately upon activation.

Refunds will only be considered for duplicate payments, verified billing errors, or where required by applicable law.

3. Custom Physical Products and Personalised QR Items

RROI physical QR products are made to order and personalised by linking them to the customer's unique RROI Emergency Profile.

Product colour, engraving appearance, finish, dimensions and shape may vary slightly from photographs, mockups and examples because of normal material and manufacturing variations.

To the extent permitted by applicable law, personalised products cannot ordinarily be cancelled, returned or refunded merely because the customer changes their mind after production has started.

RROI is not responsible for incorrect names, contact details, medical information, delivery details or other information submitted or confirmed by the customer. This does not limit any non-excludable rights relating to defective, unsafe, incorrectly supplied or materially non-conforming goods.

4. Damaged, Defective or Incorrect Items

Where an item arrives damaged, is defective, differs materially from the confirmed order, or the wrong item was supplied, please contact RROI as soon as reasonably possible after delivery.

We request that visible delivery damage or order errors be reported within 48 hours, together with clear photographs and the relevant order details, so that the matter can be investigated promptly. Failure to report within 48 hours does not remove any rights that cannot lawfully be excluded.

After assessment, RROI will provide the remedy required by applicable law, which may include repair, replacement or refund.

5. Shipping and Delivery Issues

Physical products are made to order and are typically manufactured and delivered within 7–14 working days, unless otherwise stated.

RROI uses third-party courier services for delivery. While RROI will assist in resolving courier-related issues, delivery times are estimates only and may be affected by courier delays, weather, public holidays, remote locations, or circumstances beyond our reasonable control.

6. Refund Processing

If a refund is approved, it will be processed via the original payment method where possible. Processing time: 5–10 business days.

7. Contact

If you have any questions about this Refund & Returns Policy, please contact us at support@rroi.co.za.